Safety Measures

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Book here your Tee Time, and just play
The well-being and safety of everyone is a top priority for the Onyria group. Therefore, we have made adjustments to the hotel services/facilities, and implemented new safety and hygienic practices, that you can read below. We assure our clients that we are enforcing and acting according to these measures, and we are committed to control that rules are complied, to be up to what we most value, our clients trust.


HOTEL
ARRIVAL

  • All guests entering the hotel will be required to check their temperature upon arrival
  • We have an isolated room in case any guest or member of the staff demonstrates any symptom of fever, breathing difficulty, coughing or sore throat
  • Luggage service: Client’s luggage will be disinfected, whenever the client permits

RECEPTION | RESERVATIONS

  • We will collect as much information as we can about our guests during the reservation process
  • These procedures of health and safety will be sent to every guest upon their reservation
  • Every check-in formality that it is possible to be conducted online, by telephone or e-mail, will be conducted that way
  • Our staff is trained to provide our guests with all the safety instructions, as well as the safety equipment whenever necessary
  • On our reception counter we have installed an acrylic barrier to reduce person-to-person contact, as well as distance marks on the floor to assure the social distance rules
  • The front office team is required to use individual protection equipment such as masks during their duties, and encouraged to apply alcohol-based disinfectant on a regular basis
  • All working tools are disinfected on a regular basis

PUBLIC AREAS

  • Alcohol dispensers are available across all service areas
  • To ensure the safety distance we have defined a limit of people allowed at a time in the elevators, which are regularly disinfected
  • To reinforce our cleaning process, we have changed our regular vacuum cleaners for water filtration vacuum cleaners, that retain the dust particles
  • All the common areas, such as the lobby, elevators, corridors, stairwells, restaurants, bar, etc, are cleaned with proper chemicals on a regular and controlled basis
GUEST ROOMS | CLEANING SERVICES
  • According to occupancy levels, and if possible, guests will be assigned to every other room
  • We reinforced our cleaning process, and added and rigorous method of surface disinfection, for which are used proper chemicals to disinfect
  • All the soiled linen coming out of the rooms is collected by only one member of the Housekeeping team, who is in charge to put it away immediately following safety measures
  • Further cleaning instructions can be given by our staff at any moment during your stay
  • Your room is cleaned and disinfected, you will find a sign on your door that seals all entrances and indicates your room is ready
  • All the Housekeeping staff is required to use individual protection equipment such as masks, gloves during their duties
  • Reading Material will not be available on the guest rooms
  • There will be no turndown service
  • Laundry and Room Service procedures are available in the guest rooms accordingly to the Hotel safety procedures

RESTAURANTS

  • The number of tables and seats has been reduced
  • We inform our guests to only go to the Restaurant if a reservation has been made, or if a member of our staff indicates there is availability
  • The traditional Buffet has been replaced by small stations where a staff member is on duty to serve our guests, as well as the a la carte service is available
  • The entire team is required to use the individual protection equipment such as masks and gloves during their duties
  • All staff members whose duties include handling food, are trained to prepare and serve according to our safety and hygiene practices
  • Alcohol dispensers are available at the restaurants and Bar

SAFETY PRACTICES AND STAFF PROCEDURES

  • All employees are required to check their temperatures at the staff entry, as well as wash their hands
  • All the staff uniform garments are changed and washed everyday
  • All employees are trained about COVID-19 symptoms, and are required to use the individual protection equipment during their duties. This equipment might be or not disposable and should be discarded accordingly
  • All the Onyria suppliers are informed of our safety practices and are aware that deliveries will only be accepted if the driver and reaming carriers are using masks, gloves and accept to check their temperatures upon arrival to the dock
  • All the supplies received are disinfected before being stored
  • The social distance rules and hygiene practices apply to all staff areas across the Resort
GOLF
ACCESS TO THE GOLF COURSE
The Onyria Quinta da Marinha Golf is open and available for all club members, members guests and non club members.
The access to the golf course requires a tee time pre-reservation, either online or by telephone. (payment is required during the reservation process). To access the Golf facilities, the players should follow the requirements bellow:
  • Have not le the country for the past 14 days
  • Not being on quarantine
  • Do not show any symptoms of the Coronavirus
  • Have booked a tee time in advance

RESERVATION AND ARRIVAL

  • It is required to book the tee time in advance (online or by phone) and make the payment
  • It is compulsory to provide phone number and e-mail upon the reservation
  • The junior players must be accompanied by an adult
  • All players will be informed of the practices implemented on our Golf Course due to the COVID-19
  • Players should attend the golf facilities alone. It is allowed to be accompanied as long as both players share the same residence
  • Parking is available, with proper space in between to assure the social distance
  • Players must arrive no more than 40 minutes prior to the tee time
  • Social distance rules must be respected at all times
  • Changing rooms remain closed. We advise all players to dress up before hand
  • Upon arrival, players should go straight to the reception to proceed to the check-in

CHECK IN & GOLF STORE

  • It is compulsory to check in at the golf store
  • When access the Golf store all players are required to use masks according to the authority’s recommendation
  • There is a limit of 4 players inside the Golf store, always respecting the rules of social distance
  • A staff member will be available to deliver the equipment in storage, although storage is not available for used
  • Golf equipment is available for sale at the Golf Store
  • Food and Beverage offer is limited to fruit, cans, bottles, chocolates and sandwiches
  • Regarding payments at the local, we recommend automatic payments with credit cards, instead of money

ACCESS TO THE GOLF RECEPTION

  • Bathrooms access doors are always opened sanitized regularly
  • Hand dryer will remain out of service. Paper towels are available
  • Dressing Rooms, the restaurant and bar, remain closed
  • Trolleys and buggies are available for renting, and properly cleaned aer each use. Buggies should only be shared in case players share the same residence
  • Golf Clubs are not available to rent
  • Players should go to the field properly equipped
TEE TIMES
  • Tee times with 4 players, with 10 minutes in between
  • The driving range is opened: social distance rules are required, and according to occupancy, the Club has the right to limit the players practice time
  • Token Golf Ball Dispenser is available only with cards; the baskets should be le on the mat aer used so it can be cleaned
  • Players should not arrive to tee #1 more than 5 min before their scheduled tee
  • Social distance will be monitored by a staff member. The non-compliance of this requirement, gives to the Club the right to ask players to leave the field
  • Tee times are controlled by a staff member to guarantee the 10 minutes in between tees are respected
DURING THE GAME
  • Social distance will be monitored during the game, in particular at the teeing ground and greens
  • Trash containers, benches and the balls washing box are interdicted or out of service
  • Bunkers repairs should be made with the golf clubs and/or shoes
  • It is not allowed to touch or remove the flags
  • Hole cups are reversed so the players can safely collect the ball
  • Every time a hole is finished, players should wait for the next tee to be released to move forward
  • In the situation of an unplayable ball or a ball lost outside the penalty area, it is not allowed to play Provisional balls
  • Each player’s equipment, food and beverages should not be shared with other players
  • It is not allowed for player to colect another player’s equipment
AFTER THE GAME
  • In the end of the game we recommend all players to go straight to the car
  • Restaurant and Bar remain closed
  • Lockers will not be available for storage
  • Players can wash and disinfect their hands in the bathroom
  • In case a player feels any symptoms or has questions regarding the COVID-19, the Club is always available to help